Tesla Dominates and Infiniti Crumbles in Customer Satisfaction Survey
For many, Consumer Reports is the best indicator of what brands customers enjoy the most. This is especially true for car manufacturers whose category comes down to the simple question, “would you buy your exact car again?”
The more consumers answer yes to that question, the higher brands rank on the customer satisfaction chart. This year, Tesla dominated the survey with a number one ranking. They even managed to beat out Lincoln, a heavyweight champion in this arena. Here’s the breakdown.
Earning the Rank
There are various categories that manufacturers aim to rank in within Consumer Reports, ranging from reliability to customer satisfaction. It’s uncommon for a brand to rank high in every category, but that provides excellent insight into car-buying trends.
Taking Tesla as an example, the brand doesn’t score all that high on the reliability charts. Neither does Lincoln. However, the experience consumers have with those brands might be different from how reliable the cars truly are.
Outside of the main question, asking consumers if they would buy their exact car again, there are several other factors relating ownership experience that Consumer Reports takes into consideration. The main question, however, is the dominating factor for this chart.
Coming Out on Top
It’s not surprising that Tesla dominated the customer satisfaction chart this year. They’ve earned excellent satisfaction rankings in the past. This is despite the reliability score, showing that the electric cars tend to have more problems than their competition. Just ask this Los Angeles lemon law attorney about consumers buying what ultimately equates to a hunk of junk.
Lincoln tends to have similar issues, but their high scores in categories like storage space and comfort have maintained their satisfaction scale ranking. Cadillac managed to score high in comfort, in-car electronics, and cabin storage. Subaru, Mazda, and Volkswagen scored high in value.
However, it was Tesla that came out on top this year. Consumer Reports even found that Tesla owners are the most likely to rave about their cars compared to any other brand. Lincoln came in a close second for overall satisfaction, while the all-truck company Ram came in third with even scores across the board.
It’s worth heading over to Consumer Reports to see how these brands ranked in each individual category, especially if you’re in the market for a new vehicle. Some might offer luxurious cabins but might have a bad reputation for auto accidents in Hermosa Beach. Some are the safest of rides but offer little in the way of enjoyability like infotainment systems or cushy seats.
While it’s all in your personal preference, you can rely on the experiences your fellow consumers have with any given car to help you make a more informed decision. With that said, here’s the breakdown for this year’s Consumer Reports satisfaction survey: